# Managing your account

Source: Tender Navigator Knowledge Base, https://tendernavigator.com/knowledge-base/managing-your-account (canonical HTML). Category: Account and profiles. Published 2026-09-08, last updated 2026-09-08.

> The Account page in the Tender Navigator dashboard holds your profile (name, country, timezone), your email address with a confirmation-based change flow, and a password change form. Tender Navigator accounts are single-user; there is no team, member or seat management in the product today.

## Where it is

**Account** in the dashboard sidebar, or the account menu in the topbar. The page reads "Personal details, security, and support." It is available with or without an active plan.

## Profile

- **Email.** The address you sign in with and where every email from Tender Navigator is sent. Changing it sends a confirmation to the new address; the change takes effect when you open the link in that email. While an address is unconfirmed, the page shows "Email not confirmed yet."
- **Name.** Shown in the dashboard greeting and the account menu.
- **Country.** The country of your account. It does not restrict what you can search. It is used for account settings and for deciding whether partner material applies to you (see [Partner integrations](/knowledge-base/partner-integrations)).
- **Timezone.** Your timezone. Note that digest email times are set per filter in UTC.

Press the save button; the toast "Profile saved" confirms it.

## Security

Enter your **Current password**, a **New password** and confirm it. The new password follows the same rules as at signup: at least 8 characters, 1 number, 1 capital letter and 1 special character. Tender Navigator emails you a confirmation after the change. Forgot the current one? Sign out and use the reset flow described in [Signing in, passwords and sessions](/knowledge-base/signing-in-and-sessions).

## Support

The Support card links to the [Support](/support) page for a message to the team and to the [demo page](/demo) to book an onboarding walkthrough.

## Teams, members and seats

A Tender Navigator account is a single user with their own filters, results, lists and profiles. There is no shared workspace, no way to invite colleagues, no roles and no seat management in the product today. Teams that need several people on one account should contact the team about the Corporate plan through the [demo page](/demo); until then, colleagues can be given results through [shared tender links](/knowledge-base/sharing-a-tender) and [exports](/knowledge-base/exporting-tenders).

## Deleting an account

There is no self-service account deletion in the product. To close an account, cancel the subscription (see [Cancelling your subscription](/knowledge-base/cancelling-your-subscription)) and contact legal@synergysoft.ch or the [Support](/support) page to request deletion of your data, as described in the [Privacy Policy](/legal?v=privacy).