# Partner account questions

Source: Tender Navigator Knowledge Base, https://tendernavigator.com/knowledge-base/partner-account-questions (canonical HTML). Category: Troubleshooting. Published 2026-09-08, last updated 2026-09-08.

> Partner content in the Tender Navigator dashboard appears only for accounts affiliated with that partner whose account country is one the partner serves; otherwise the dashboard is the standard one. Partner affiliation is set once at registration, changes nothing about the plan or the data, and gives the partner no access to the account.

## I registered through a partner but see no partner content

Partner content (the partner's mark in the Pre-search tool header and the partner service card on the Overview) is shown only when **both** hold:

- the account is affiliated with that partner, which is decided at registration; and
- the account's **country**, as set on the Account page, is one the partner serves. For Bid Solutions that is the United Kingdom.

An affiliated account with another country sees the standard dashboard. Check the country on the Account page; a registration form defaults to Switzerland unless you changed it. See [Partner integrations](/knowledge-base/partner-integrations).

## I did not register through a partner, but a partner is credited

If the browser had visited a partner's page or widget earlier, a later signup on the regular page in the same browser can be recorded as a referral from that partner. It affects only which partner is credited for the registration, not your plan, price, data or dashboard. See [Registering through a partner page](/knowledge-base/registering-through-a-partner).

## Can the partner see my account?

No. A partner receives attribution for registrations that came through it. Partners have no console, no access to your filters, results, profiles or account details, and no access to user data at all.

## Where is the tender I selected on the partner's site?

It is opened for you once your subscription is confirmed after checkout. If you finished checkout more than a few hours after selecting it, the promise has expired; search for the notice again in the Pre-search tool.

## Is there a partner login?

No. Accounts created on a partner page sign in on the regular [Sign in](/login) page with the email and password chosen at registration.

## Can affiliation be removed?

Affiliation is set once at registration and there is no setting to change it. If it matters to you, contact the team through the [Support](/support) page.