Cancelling your subscription
A Tender Navigator subscription is cancelled from the Subscription page. Tender Navigator first shows a retention offer when you are eligible, then asks for a reason and a short comment. The cancellation is scheduled for the end of the paid period, can be undone with Renew until then, and afterwards the account keeps read access to Results, My Lists, Subscription and Account.
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Cancelling
- Open Subscription in the dashboard.
- Press the cancel action on the current plan card.
- If you are eligible, Tender Navigator first shows an offer to stay ("Wait - here's an offer to stay"). Accept it, or choose to proceed with the cancellation.
- In the Cancel subscription? dialog, choose a reason from the list and write a short comment (10 to 1,000 characters). Confirm.
The reasons offered are the ones Stripe records: customer service, low quality, missing features, other, switched service, too complex, too expensive, unused.
The retention offer
When the offer applies, it depends on your plan: on Basic, a free upgrade to Standard for the current cycle and the next month free; on Standard or Premium, the next month free. Accepting applies the offer within a few minutes. If the eligibility check fails, Tender Navigator goes straight to the cancellation dialog rather than blocking it.
What Cancellation scheduled means
A cancellation takes effect at the end of the current paid period, not immediately. Until then the Subscription page shows a Cancellation scheduled banner with the date, filters keep running and digests keep arriving. Renew in the banner undoes the cancellation with one click ("Subscription renewed"). During this period plan changes read "Renew to upgrade" and "Renew to downgrade".
After the plan ends
- Filters stop. No evaluation and no digest emails. The filters themselves are kept.
- Results and My Lists stay readable. They are your own data. The sidebar shrinks to Results, My Lists, Subscription and Account.
- The Pre-search tool, Filters and the profile pages need an active plan again. A published Supplier Profile is not deleted, but publication is tied to a plan that includes it.
- Reactivating is done from the Subscription page with Activate a plan; everything picks up where it was, and filters can be switched back on within the new plan's allowance.
Basic plan
The free Basic plan can be cancelled the same way. There is no charge to stop, but a cancelled Basic plan also ends filter evaluation.
Deleting the account
Cancellation does not delete the account or its data. See Managing your account.
Related articles
- Upgrading or downgrading your planHow plan changes work in Tender Navigator: upgrades apply immediately through the Stripe billing portal, downgrades are scheduled for the end of the cycle and can be cancelled, and how a cancelled subscription is renewed before a change.
- Plans and what they includeThe Tender Navigator plans (Basic, Standard, Premium, Corporate), what a plan controls (active filters, AI evaluations per cycle, AI assistance, more), where the current prices are, and what happens without an active plan.
- Managing your accountThe Account page in Tender Navigator: changing your name, country and timezone, changing your email address and password, and where support and onboarding are reached from.
- Managing notification settingsWhere notification settings live in Tender Navigator (per filter, not per account), the other emails the platform sends, and what does not exist: global preferences and in-app notifications.