Knowledge Base

Troubleshooting

What to check when a search returns nothing, results look irrelevant, an email did not arrive, or you cannot sign in.

  1. Article 1No tenders foundWhat to check when a Tender Navigator search returns no results or a filter produces nothing: criteria that are too narrow, the budget switch, a paused filter, the daily run, the seven-day results window, and stuck tenders.Read article 2 min read
  2. Article 2Too many irrelevant tendersHow to reduce irrelevant results in Tender Navigator: tighten keywords and codes so the filter reads fewer notices, sharpen the AI prompt so the verdicts are stricter, use budget and deadline rules, and read the Unmatched reasoning.Read article 2 min read
  3. Article 3Search takes longer than expectedWhy a Tender Navigator search, a new page of results or a first open of a notice can take several seconds, what the staged loading status means, when a request has failed rather than slowed, and what to do about it.Read article 2 min read
  4. Article 4AI summary is still generatingWhat the message 'The AI summary for this notice is still being generated' means in Tender Navigator, how long to wait, why a notice may have no AI summary, and how to check again.Read article 1 min read
  5. Article 5No email notification receivedWhy a Tender Navigator digest email may not have arrived: the filter is paused or new, the schedule has not come round, nothing was evaluated, the email went to spam, the account address is wrong, or the filter's evaluations are stuck.Read article 1 min read
  6. Article 6Tender data differs from the original sourceWhat to do when a tender in Tender Navigator shows a different deadline, budget, title or description from the procurement portal: the source wins, dates are shown as published, corrections at the source may not be reflected, and how to report a discrepancy.Read article 2 min read
  7. Article 7Login and account issuesFixes for common Tender Navigator sign-in problems: wrong password, forgotten password, unconfirmed email, confirmation code not arriving, being signed out unexpectedly, a dashboard that shows only four pages, and an account created on a partner page.Read article 2 min read
  8. Article 8Partner account questionsAnswers for accounts created through a Tender Navigator partner: why partner content may not show in the dashboard, why a partner is credited, what partners can and cannot see, and how to reach the promised tender.Read article 2 min read