Managing your account
The Account page in the Tender Navigator dashboard holds your profile (name, country, timezone), your email address with a confirmation-based change flow, and a password change form. Tender Navigator accounts are single-user; there is no team, member or seat management in the product today.
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Where it is
Account in the dashboard sidebar, or the account menu in the topbar. The page reads "Personal details, security, and support." It is available with or without an active plan.
Profile
- Email. The address you sign in with and where every email from Tender Navigator is sent. Changing it sends a confirmation to the new address; the change takes effect when you open the link in that email. While an address is unconfirmed, the page shows "Email not confirmed yet."
- Name. Shown in the dashboard greeting and the account menu.
- Country. The country of your account. It does not restrict what you can search. It is used for account settings and for deciding whether partner material applies to you (see Partner integrations).
- Timezone. Your timezone. Note that digest email times are set per filter in UTC.
Press the save button; the toast "Profile saved" confirms it.
Security
Enter your Current password, a New password and confirm it. The new password follows the same rules as at signup: at least 8 characters, 1 number, 1 capital letter and 1 special character. Tender Navigator emails you a confirmation after the change. Forgot the current one? Sign out and use the reset flow described in Signing in, passwords and sessions.
Support
The Support card links to the Support page for a message to the team and to the demo page to book an onboarding walkthrough.
Teams, members and seats
A Tender Navigator account is a single user with their own filters, results, lists and profiles. There is no shared workspace, no way to invite colleagues, no roles and no seat management in the product today. Teams that need several people on one account should contact the team about the Corporate plan through the demo page; until then, colleagues can be given results through shared tender links and exports.
Deleting an account
There is no self-service account deletion in the product. To close an account, cancel the subscription (see Cancelling your subscription) and contact legal@synergysoft.ch or the Support page to request deletion of your data, as described in the Privacy Policy.
Related articles
- Signing in, passwords and sessionsSigning in to Tender Navigator, resetting a forgotten password, the password rules, how long a session lasts, why you can be signed out, and what an unconfirmed email blocks.
- Managing notification settingsWhere notification settings live in Tender Navigator (per filter, not per account), the other emails the platform sends, and what does not exist: global preferences and in-app notifications.
- How Tender Navigator uses your dataA plain-language summary of what Tender Navigator collects, how AI processing uses your prompts and content, which third parties are involved, how long AI logs are kept, cookies and consent, and where the full legal documents are.
- Plans and what they includeThe Tender Navigator plans (Basic, Standard, Premium, Corporate), what a plan controls (active filters, AI evaluations per cycle, AI assistance, more), where the current prices are, and what happens without an active plan.