Subscribing to a plan
The free Basic plan of Tender Navigator starts as soon as the email address is confirmed, with no checkout and no credit card. Standard and Premium are bought through Stripe checkout, reached from signup after the email confirmation, from a Pricing page card, or from the Subscription page. After payment you return to the Subscription page, which confirms the activation and then continues to the dashboard.
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Basic: no checkout, no credit card
Basic is not bought. Choose it on the signup form, confirm your email address, and the dashboard opens on the Basic plan. Nothing is charged, no credit card is asked for and no payment page appears. The dashboard Overview then offers the platform tour once.
Where checkout starts for a paid plan
- At signup, right after the email confirmation, when you chose Standard or Premium on the signup form.
- From the Pricing page: the button on a plan card. Signed out, it takes you through signup first.
- From the Subscription page in the dashboard: Upgrade plan on the Basic plan card leads to the plan comparison, and Upgrade on Standard or Premium starts checkout.
All of them open Stripe checkout for the chosen plan. Stripe handles the card details; Tender Navigator never sees or stores them. VAT is added at checkout.
After payment
- Stripe returns you to the Subscription page.
- The page confirms the activation with Tender Navigator. This usually takes a few seconds; a banner says the plan is being activated meanwhile, and the page checks for up to a minute.
- Once confirmed, the toast "Welcome aboard!" appears and you continue to the dashboard Overview, which offers the platform tour once.
If you left checkout without paying, nothing is charged and nothing changes: your account stays on Basic, and you can start again from the plan comparison.
If it says the payment is still being processed
Occasionally the confirmation takes longer than the page waits. The page then says the activation is still being processed. Your payment is not lost: reload the Subscription page a little later, and if the plan is still not shown after a few minutes, write to the team from the Support page with the email address of the account.
Billing cycle
Paid plans are billed monthly. The Subscription page shows the Period start of the current cycle and what happens at its end: Renews on, or "Switches to" another plan "on" a date when a change is scheduled (for example Switches to Basic on or Switches to Standard on). Below the plan is the Upcoming payment with subtotal, any discount, tax and the amount due, taken from Stripe; it is shown only while an invoice is actually coming.
On Basic nothing is billed. The page shows Usage resets on instead, the day the evaluations of the cycle are counted from zero again, and no upcoming payment.
Partner registrations
Registering through a partner page offers the same plans. With Basic, the tender you selected on the partner's site opens right after the email confirmation; with a paid plan, it opens once the payment is confirmed. See Registering through a partner page.
Related articles
- Plans and what they includeThe Tender Navigator plans (Basic, Standard, Premium, Corporate), what a plan controls (active filters, AI evaluations per cycle, AI assistance, more), where the current prices are, and why every account is on a plan.
- Creating a Tender Navigator accountHow to sign up for Tender Navigator: the signup form, choosing a plan, confirming your email with a six-digit code, and what follows: the dashboard on the free Basic plan, or checkout for a paid plan.
- Upgrading or downgrading your planHow plan changes work in Tender Navigator: from Basic a paid plan is bought through checkout, changes between paid plans go through the Stripe billing portal, downgrades take effect at the end of the paid period, and a scheduled change can be cancelled.
- Invoices and payment methodsWhere to find invoices in Tender Navigator, how to download them, refunded payments, the upcoming payment preview of a paid plan, and how to change the card through the Stripe billing portal. Basic has no payments of its own.