Knowledge Base

Subscription and billing

Plans and their limits, checkout, changing or cancelling a plan, and invoices.

  1. Article 1Plans and what they includeThe Tender Navigator plans (Basic, Standard, Premium, Corporate), what a plan controls (active filters, AI evaluations per cycle, AI assistance, more), where the current prices are, and why every account is on a plan.Read article 3 min read
  2. Article 2Subscribing to a planHow a Tender Navigator plan starts: Basic is active after the email confirmation with no checkout and no credit card; Standard and Premium are bought through Stripe checkout. VAT, the activation confirmation, and a payment still in progress.Read article 2 min read
  3. Article 3Upgrading or downgrading your planHow plan changes work in Tender Navigator: from Basic a paid plan is bought through checkout, changes between paid plans go through the Stripe billing portal, downgrades take effect at the end of the paid period, and a scheduled change can be cancelled.Read article 4 min read
  4. Article 4Cancelling your subscriptionHow to leave a paid Tender Navigator plan: Downgrade on the Basic card of the plan comparison, the offer to stay shown first, the required reason, what Downgrade to Basic scheduled means, how to keep the plan after all, and what Basic includes afterwards.Read article 2 min read
  5. Article 5Invoices and payment methodsWhere to find invoices in Tender Navigator, how to download them, refunded payments, the upcoming payment preview of a paid plan, and how to change the card through the Stripe billing portal. Basic has no payments of its own.Read article 1 min read