Knowledge Base

Subscription and billing

Plans and their limits, checkout, changing or cancelling a plan, and invoices.

  1. Article 1Plans and what they includeThe Tender Navigator plans (Basic, Standard, Premium, Corporate), what a plan controls (active filters, AI evaluations per cycle, AI assistance, more), where the current prices are, and what happens without an active plan.Read article
  2. Article 2Subscribing to a planHow checkout works in Tender Navigator: Stripe checkout from signup, the Pricing page or the Subscription page, VAT, what the Subscription page shows while the activation is confirmed, and what to do if it says the payment is still being processed.Read article
  3. Article 3Upgrading or downgrading your planHow plan changes work in Tender Navigator: upgrades apply immediately through the Stripe billing portal, downgrades are scheduled for the end of the cycle and can be cancelled, and how a cancelled subscription is renewed before a change.Read article
  4. Article 4Cancelling your subscriptionHow to cancel a Tender Navigator subscription from the Subscription page, the retention offer shown first, the required reason, what Cancellation scheduled means, how to renew, and what stays accessible after the plan ends.Read article
  5. Article 5Invoices and payment methodsWhere to find invoices in Tender Navigator, how to download them, refunded payments, the upcoming payment preview, and how to change the card through the Stripe billing portal.Read article