Signing in, passwords and sessions
You sign in to Tender Navigator with your work email and password on the Sign in page. A forgotten password is reset through an emailed link. Sessions last seven days; an expired session signs you out, and a dashboard page then asks you to sign in again. An account whose email is not confirmed cannot open the dashboard.
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Signing in
- Open Sign in. The header of every marketing page links to it.
- Enter your Work email and Password.
- Press the sign-in button. You land in the dashboard.
Signing in with Google or Microsoft is not available today; every account uses an email and password.
Forgotten password
- On the Sign in page, press Forgot password?.
- Enter your email. Tender Navigator emails a reset link ("Check your inbox"). The request is protected by reCAPTCHA.
- Open the link, set a new password that meets the rules below, and sign in.
If the email does not arrive, check the spam folder and confirm you entered the address the account uses.
Password rules
At least 8 characters, at least 1 number, at least 1 capital letter, and at least 1 special character from this set: # ^ + = ! * ( ) @ % & , . The signup and reset forms show a live checklist.
Sessions
A session lasts seven days. Tender Navigator keeps the session alive while you use the product; when it expires, you are signed out. On a dashboard page you are sent to the Sign in page; on a public page you simply appear signed out and can keep reading. Signing in again restores everything; nothing in your account is affected by a session ending.
Log out is in the account menu in the topbar and in the mobile menu.
Unconfirmed email
An account whose email address has not been confirmed with the six-digit code cannot open the dashboard. Every dashboard page returns to the "Confirm your email" step until the code is accepted. See Creating a Tender Navigator account.
Security notes
- Tender Navigator stores passwords hashed and never shows them.
- Use a password manager and a unique password; the rules above are a minimum.
- Changing your password from the Account page emails you a confirmation.
Sign-in trouble is covered in Login and account issues.
Related articles
- Creating a Tender Navigator accountHow to sign up for Tender Navigator: the signup form, choosing a plan, confirming your email with a six-digit code, and completing checkout, including the free Basic plan.
- Managing your accountThe Account page in Tender Navigator: changing your name, country and timezone, changing your email address and password, and where support and onboarding are reached from.
- Login and account issuesFixes for common Tender Navigator sign-in problems: wrong password, forgotten password, unconfirmed email, confirmation code not arriving, being signed out unexpectedly, a dashboard that shows only four pages, and an account created on a partner page.